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Inventua Forums

Subject: MediaPlayer: site unavailable after install
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Author Messages
Kristoffer Høeg
Posts:4

22 Nov 2005 9:46 PM  

Dear Inventua,


I have just installed your MediaPlayer module on my DNN 3.2.0 portal.
Now I get this error-message whenever I type in the URL of the portal (
www.porcadio.net):

The URL shows:
http://porcadio.net/mediaplayer-overview.content?error=%3f&content=0


The page shows:
An error has occurred.
An error has occurred.


How can I resolve this?


I added the module by choosing ModuleDefinitions, add new module, uploaded the ZIP-package etc.

Yours sincerely,
Kristoffer Høeg
Denmark

Anthony Glenwright
Posts:11337

22 Nov 2005 10:25 PM  
Your site http://www.porcadio.com/ is working OK for me.  Is it a particular page you are having this problem with?
Anthony Glenwright
Posts:11337

22 Nov 2005 10:30 PM  

Further to this:


It appears that http://www.porcadio.com/ is not a DotNetNuke site.  But if I enter http://www.porcadio.com/default.aspx I can see the error message (but with no error informatiom beyond "An error has occurred").  I'd suggest you reset IIS by editing your web.config, that often fixes problems like this.

Kristoffer Høeg
Posts:4

22 Nov 2005 11:00 PM  

Hello Anthony,


Thanks for your quick reply.
I set at html-file to temporarily redirect the porcadio.net site to porcadio.com to avoid that people sees the error.
The file is now inactive, so you go to porcadio.net and see the error.


The portal is run at a shared hosting provider.
I tried to upload a back-up from yesterday of web.config, but the problem remains the same.


Greetings,


Kristoffer

Anthony Glenwright
Posts:11337

22 Nov 2005 11:04 PM  

I don't see any more info than you do - so the problem is hard to diagnose.  It may be that you uploaded the DNN 2.1.2 version of the media player (but I can't tell that for sure).  My suggestion is that you locate the Inventua.DNN.MediaPlayer.dll file in your dnn/bin directory and delete it.  This should disable the module, but should also stop DNN from loading it.


Before you delete Inventua.DNN.MediaPlayer.dll, check the date and version of the file (and post here) if you can.

Kristoffer Høeg
Posts:4

22 Nov 2005 11:17 PM  

I already deleted the .dll.
Before doings do, I made a back-up though.
The assembly version is: 3.0.7.13
I can't give you the date, since this has been altered to the date I downloaded it.
I hope this can shed some light on the matter.

Greetings,


Kristoffer

Anthony Glenwright
Posts:11337

22 Nov 2005 11:22 PM  
Just so I can rule this out:  You're not running DNN 3.2 under ASP.NET 2.0 are you?
Anthony Glenwright
Posts:11337

22 Nov 2005 11:26 PM  
Also:  Are you also using the Inventua SideMenu or TopMenu components?  If so, I've sent you a file you can apply manually to fix the problem.
Kristoffer Høeg
Posts:4

22 Nov 2005 11:58 PM  

Thanks for the files, very good.
I replaced the shared DLL, and got access to the site - I am very happy now, thanks!


I am not using the SideMenu or TopMenu components, but I am using the Flash component.
Maybe that did it, the shared DLL were named differently than the one you sent me.


I got a lot of parse errors when I logged in as host, but they seemed to be related to the Flash-module, so I uninstalled it, and now everything is back to normal. Maybe the shared .dll you sent me were not configured to the Flash component (?)


Anyway, I'm very glad for your help, and that the site is up and running again.

Greetings,


Kristoffer

Anthony Glenwright
Posts:11337

23 Nov 2005 12:01 AM  
Yes, the Flash module uses the same shared DLL.  If you want the flash player on your site, let me know and I'll do a build of all the latest components for you.
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Forums > Inventua Forums > DotNetNuke Modules/Components Support > MediaPlayer: site unavailable after install



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